Inspection finds London CRC shows continued improvement

London Community Rehabilitation Company (CRC) is the first CRC in the country to score ‘Good’ or ‘Requires Improvement’ in all ten areas of work inspected. 

The recent inspection by Her Majesty’s Inspectorate of Prisons and Probation (HMIPP) praised MTC for implementing a comprehensive range of services and initiatives, all designed to reduce reoffending. London CRC, according to inspectors, has developed a ‘well-defined’ strategy, an ‘impressive’ culture and has ‘inspiring’ leaders who keep service users at the heart of decision making.

Ensuring lasting change

The report notes employees are ‘resilient, positive and enthusiastic’, and says the personalised services we provide bring about ‘lasting change’. Our focus on innovation was found ‘admirable’ and our work on training and development of employees was called ‘impressive’.

Inspectors found the coordination of 350 Community Payback projects and the Through the Gate provision for service users leaving prison was particularly strong. London CRC is exceeding targets and outperforming most other probation services on key measures, including 83% of individuals successfully completing community orders/suspended sentence orders, ahead of the performance figure for all England and Wales of 78%.

Close to ‘Good’

Scoring a ‘Requires Improvement’ overall, the inspection report explained London CRC were close to scoring an overall ‘Good’ rating, but were brought down slightly by the quality of buildings and some case supervision.

The report praised MTC for spending an additional £250,000 on enhancing Ministry of Justice (MoJ) owned buildings for the benefit of all service users and employees. We also received praise for our work ensuring employees can work flexibly with laptops and smartphones.

‘Hard work, commitment and professionalism’

Executive Director of Probation, London and Thames Valley CRCs, Gabriel Amahwe, said: “Today’s report recognises the hard work, commitment and professionalism of London CRC in turning around a service that for many years prior to the probation reforms fell short of the standards the public rightly expects.

“Our investment in the service, people and technology since we took over responsibility for the Community Rehabilitation Company in 2014 is paying off. We have significantly upgraded the services we deliver and these will continue to improve in the months ahead.”


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