Press release: London’s privately-run probation service shows continued improvement, inspectors say

Probation services delivered by the London Community Rehabilitation Company (CRC) in the capital are continuing to improve, according to a Government inspection report.

The report by Her Majesty’s Inspectorate of Prisons and Probation praised MTC, which owns the London CRC, for putting in place a comprehensive range of services and initiatives to reduce reoffending. Inspectors report that London CRC has developed a “well-defined” strategy, “impressive” culture and “inspiring” leaders who keep offenders at the heart of decision-making and service delivery.

The report notes that employees are “resilient, positive and enthusiastic” and deliver personalised services that bring about “lasting change”. Inspectors found that the organisation’s dedication to innovation is “admirable” and the strategies to train and develop staff are “impressive”, adding that the CRC has a “healthy” reputation among partners and key stakeholders. Feedback from service users is also positive and the report notes that the service is now investing in a new smartphone app for people subject to probation supervision to strengthen contact between them and the service.

London CRC is the first Community Rehabilitation Company in the country to score ‘Good’ or ‘Requires Improvement’ in all ten areas of work inspected, with an overall rating of ‘Requires Improvement’. The report explained that the CRC’s performance was close to a ‘Good’ rating, but brought down by the quality of its buildings and some case supervision. The report praised MTC for spending an additional £250,000 on enhancing Ministry of Justice-owned buildings for the benefit of all service users and employees, and for enabling employees to work flexibly and avoid delays by issuing them with laptops and smartphones.

Inspectors said that the coordination of 350 Unpaid Work projects (also known as Community Payback) and Through the Gate provision for offenders leaving prison was particularly good. London CRC is exceeding targets and outperforming most other probation services on key measures. For example, 83% of individuals successfully completed their community orders or suspended sentence orders, ahead of the performance figure for all England and Wales of 78%.

MTC Director of Probation at London and Thames Valley CRCs, Gabriel Amahwe, said:

“Today’s report recognises the hard work, commitment and professionalism of MTC and the London CRC in turning around a service that for many years prior to the probation reforms fell short of the standards the public rightly expects.

“Our investment in the service, people and technology since we took over responsibility for the Community Rehabilitation Company in 2014 is paying off. We have significantly upgraded the services we deliver and these will continue to improve in the months ahead.”

London CRC employs around 900 employees and manages almost 29,000 people subject to probation supervision in the capital.


For more information contact MTC Communications Team on or 020 7708 8101.

Notes to editors

About MTC
MTC is committed to reducing reoffending, building safer communities and transforming people’s lives. We operate the London and Thames Valley CRCs, plus a Secure Training Centre for young people in Rainsbrook, near Rugby in Warwickshire.

About London Community Rehabilitation Company (CRC)
London CRC supports and supervises service users with a range of tailored interventions helping them reintegrate into society and lead responsible, law abiding lives.


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