Coronavirus (COVID-19): latest updates for service users

Working together to keep you safe

COVID-19 lockdown update

While the COVID-19 (Coronavirus) pandemic presents challenges for us all, it’s important to remember that your sentence is still active, and you still need to complete it despite the current lockdown.

To help you do so, and keep you, our employees and wider communities safe, we have put a range of measures in place, including:

  • Encouraging everyone who visits one of our offices to wear a face mask. You will be able to pick up a disposable surgical face mask from reception.
  • Putting a wide range of social distancing and health and safety measures in place in each of our offices.
  • Asking that you only attend one of our offices or Community Payback project sites if you are instructed to.

Keeping your appointments

If you have been instructed to attend a supervision session, Community Payback project or Accredited Programme, you must continue to turn up at the right time unless:

  • your Responsible Officer/Probation Officer tells you otherwise
  • or you have a reason for non-attendance which is deemed acceptable by your Responsible Officer/Probation Officer.

Please contact your Responsible Officer/Probation Officer and do not attend if you:

  • have been recently diagnosed with COVID-19
  • have a high temperature, continuous cough, or a sudden loss of taste or smell
  • or you live with someone who has.

In line with government guidelines, we have put a wide range of social distancing and health and safety measures in place to keep you safe at all times.

Questions about your supervision

 If you need to get in touch about an upcoming appointment, please call your Responsible Officer/Probation Officer or the office you usually report to. You’ll find a list below.

For general enquiries, please call 0203 9851234.