Coronavirus (COVID-19): latest updates for service users

Working together to keep you safe

We all have a part to play in stopping the spread of Coronavirus (COVID-19). We are doing all we can to keep you and others in the community safe.

Your supervision

In line with Government guidance on self-isolation, we may have to change your current reporting arrangement. Your Responsible Officer or Probation Officer will be in touch to tell you what this means for you.

Some of our offices are closed. To see which offices are open, read this. If you need to speak to someone, please see the next section on this page.

From 10 August 2020, the office hours will be extended and we will begin to resume evening reporting appointments. Please speak to your Offender Manager for more information.

From 17 August 2020, we will begin to resume Accredited Programmes including Building Better Relationships and RESOLVE. If you are due to attend appointments at the office for these, you will be contacted by your programme facilitator.

Need to speak to someone?

If you know your Responsible Officer/Probation Officer’s number, please call them directly.

For general enquiries, call 0203 9851234.

If you know the office you have been instructed to report to for supervision, please call the relevant number below.

Not sure which office you need to contact?

Please call 0203 9851234.

Been sentenced to a Community Payback project, Accredited Programme Course or Senior Attendance Centre (SAC)?

Please do NOT attend your appointment, and call your local office on the relevant number above. If you do not know your office, please call 0203 9851234.

If you’re attending an appointment

At MTC, we take the health and wellbeing of our service users, employees and the community extremely seriously. If you have to visit one of our offices, please call ahead if one of the following applies to you:

• You have a high continuous cough and/or high temperature
• You are living with someone who is self-isolating due to coronavirus
• You have an underlying health condition that makes you more vulnerable to coronavirus.

If you are attending one of our offices, we may have to ask you to wait outside for a short time. Don’t be alarmed – this is because we are doing all we can to keep you and others safe from coronavirus by limiting the number of people in our waiting rooms at any one time.

Find out more information about how we’re keeping you safe here.

Need help with your finances?

Click here to get advice on managing debt and your benefits during this time.

You can find information on:

• What to do if Statutory Sick Pay (SSP) doesn’t cover your bills
• What to do if you don’t qualify for SSP
• If your benefits will be affected
• What to do if you’re self-employed
• And much more.

Tips to keep you safe

Here’s the latest advice on how to stay safe and avoid catching or spreading the Coronavirus:

• Wash your hands often with soap and water for at least 20 seconds. Or use anti-bacterial hand sanitiser.
• Maintain social distancing (stay two metres/six feet – that’s about two arm’s length – away from anyone else)
• Avoid touching your eyes, mouth and nose
• Catch a cough or sneeze in a tissue, bin the tissue and wash your hands
• Avoid close contact with people who are unwell

If you think you have an underlying health condition that you think makes you more vulnerable to coronavirus, visit the NHS 111 website or call your GP.

You can also visit the NHS 111 website to keep up to date with the latest advice, including more information on coronavirus, self-isolation and social distancing.